A passion for shopping
September 28, 2016
Ever since I was a little girl, I’ve loved shopping. My grandmother would take me out and … More A passion for shopping
Shopping should feel like stealing
April 18, 2017
A few years ago, I was out shopping at lunch for some clothing. Once I made my final selection in the fitting room and started getting dressed, I just wished that I could pass the clothing I wanted to buy to the sales associate along with my credit card and have her ring everything up … More Shopping should feel like stealing
4 months in bootcamp – changing behaviours
February 9, 2017
My ultimate goal wasn’t to lose weight, just to feel better and have more energy to do the things I wanted to do. … More 4 months in bootcamp – changing behaviours
BOPIS – Specific retailer examples
November 22, 2016
This post provides specific examples of BOPIS (Buy Online Pick-up Instore) or Click and Collect experiences at 4 well known North American retailers. It serves to illustrate the BOPIS customer journey and provides ideas of how to implement it in your own environment. … More BOPIS – Specific retailer examples
BOPIS – A consumer’s perspective
November 17, 2016
When retailers ponder what omni-channel initiatives they should do first – BOPIS (buy online pickup in-store) is hotly debated. Is our store inventory accurate enough? Will the associates deliver outstanding service to the customers coming in to pick up the products? Will taking them away from selling duty impact the store’s sales? Should I make … More BOPIS – A consumer’s perspective
The Gig Economy
November 9, 2016
Many articles have been written recently about The Gig Economy – an economic model that capitalizes on available resources to meet short term (sometimes immediate) demand. Uber, Taskrabbit and Airbnb are all examples of this model serving mostly consumers, but there are also number of technology platforms that enable companies to easily source out work … More The Gig Economy
Le Mas: Redefining CX
September 25, 2016
Last night, I had great dinner with long time colleagues and friends. We gathered to celebrate … More Le Mas: Redefining CX
No Service: 3 nights in a yurt
September 5, 2016
As we speed along the dusty gravel road, I spot the No Service message … More No Service: 3 nights in a yurt
Nathalie Belanger 